Education & Events

Now more than ever, it’s vital that the businesses and people within the city’s tourism and hospitality community stay connected and stay informed.

Join leading thinkers and business operators in the community for upcoming events to engage with peers and stay in-the-know about Toronto’s visitor economy, trends in marketing, sales and global tourism, and what’s happening in Toronto and at Destination Toronto.

Upcoming Events

  • EDGE Events Banner

    EDGE Event Series

    Inclusive Tourism: Creating Barrier-Free Environments & Experiences

    Date: Tuesday, March 28, 2023

    Time: 9:30 a.m.-11:00 a.m.

    Where: Zoom (There is no fee to attend this event)

    Join Destination Toronto and Maayan Ziv, Founder & CEO of AccessNow for a discussion on how barrier-free environments and human-centred design are integral to serving this market. Learn why investing in inclusion drives innovation and how authentically serving this large and dynamic group with untapped buying power makes good business sense.

    Maayan, an internationally renowned speaker and disability advocate, will lead a comprehensive presentation, followed by a panel discussion on disability inclusion for businesses. Areas that will be covered include: 

    • An introduction of terminology, frameworks, and unconscious biases in the sector 
    • Models of disability and how to be an ally for the disability community 
    • Uncovering the barriers in the built-environment that people with disabilities encounter when travelling 
    • Discussion with industry partners who have demonstrated best practices and authentically served the community 

    No matter where you are in your accessibility planning, you will have something to gain from this webinar. 

    EDGE events are optimized for accessibility. Should you have any accessibility needs, please indicate when registering.

  • Spring Briefing
    Spring Briefing

    On April 6, 2023 Destination Toronto will host the annual Spring Briefing event in Toronto's new, state-of-the-art live music and events venue, TD Music Hall. This is a chance for our community to come together to hear Destination Toronto’s plans and initiatives for the coming months, and to learn about opportunities for you to promote and grow your business.

    Join us to learn how to leverage:

    • Business Intelligence reports to inform your planning
    • Marketing activities to promote your business
    • Business development strategies to grow your business
    • Membership and partnership opportunities

    Date: Thursday, April 6, 2023

    Time: Networking breakfast from 8:00 a.m. - 9:30 a.m. and Presentation from 9:30 a.m. - 10:45 a.m.

    Format: Live and Online.



    Location:  TD Music Hall, Allied Music Centre, 178 Victoria St., Toronto

    Please register by: Friday, March 31, 2023


    Location: The presentation will stream from 9:30 a.m.-10:45 a.m. A viewing link will be sent to registrants.

    Please register by: Tuesday, April 4, 2023

  • AGM

    Destination Toronto’s Annual General Meeting will take place on June 8. While the AGM is open to anyone wishing to attend, voting on official motions will be limited to Destination Toronto members only.  

    Date: Thursday, June 8, 2023 
    Time: 3 p.m. 
    Format: Live and Online. Location TBD

  • Business Outlook Forum

    The Business Outlook Forum brings together leaders from across the industry to share the latest data, insights and trends shaping the future of the visitor economy, along with Destination Toronto’s strategy for 2024. 

    Date: Tuesday, November 7, 2023 
    Time: 12 p.m.
    Format: Live and Online. Location TBD

Past Events

  • EDGE Events Banner

    Join Destination Toronto in conversation with Angela Vogel, Principal Client Partner from Tripadvisor, for the inside scoop on travel recommendation sites.

    We start with Tripadvisor's latest search insights for Toronto, including what different segments of travellers are looking for. Next, Angela will provide tips to optimize your Tripadvisor profile, based on success stories from a cross-section of tourism businesses. With real-world examples, travel trends, and tactical advice related to our urban destination, you will be better positioned to make your business stand out!

  • Insights from the Business Outlook Forum: Looking Ahead to 2023


    On Wednesday, November 9, industry members gathered to hear the latest data, trends, and insights shaping the future of the visitor economy and an overview of Destination Toronto’s 2023 business plans. 

    If you were unable to attend the 2022 Business Outlook Forum, you can catch key moments from the presentation or watch the full recording in the Terminal.

  • EDGE Building a Sustainability Action Plan

    EDGE Event Series

    The Benefits of Building a Sustainability Action Plan for Your Tourism Business

    Date: Thursday, October 20, 2022

    Time: 10:30 a.m.–11:30 a.m.

    Where: Zoom (There is no fee to attend this event)

    Prioritizing sustainability is not only the right thing to do, it’s a smart business decision! With a well-planned sustainability strategy, tourism businesses can better position themselves to tap into the growing economy of eco-conscious consumers who prioritize sustainability when making travel decisions.

    Join Destination Toronto and Jill Doucette, founder of Synergy Enterprises, for a deep dive into the actions you can take to help you to improve your sustainability performance. Using the United Nations Sustainable Development Goals as a framework, learn how to create and implement a sustainability plan for your organization, set meaningful targets, and create customized, actionable solutions and storytelling that align with your business goals and initiatives.

    Speaker: Jill Doucette, Founder and CEO, Synergy Enterprises  Moderator: Sarah Jarvis, Director Community Engagement, Destination Toronto 

  • EDGE Events Banner
    EDGE Event Series

    The Evolving Needs of Travel Trade Business Channels

    Date: Thursday, September 29, 2022

    Time: 9:30 a.m.–10:30 a.m.

    Where: Zoom (There is no fee to attend this event)  

    As leisure travel continues its rebound, travel trade channels are playing an evolving role in how consumers and groups plan and book travel. For the next event in the EDGE Series, join experts from Canadian Affair (U.K.-based tour operator specializing in travel to Canada), Jonview Canada (Toronto-based inbound operator) and the Ontario Motor Coach Association to explore how the complexities of COVID have impacted consumer bookings through travel trade channels. 

    Then hear from Destination Toronto's Roseanne Longo and Destination Ontario's Sonya Stevenson as they discuss how destinations and operators can seize the new opportunities through travel trade. 


    • Chris Hedley, Managing Director, Canadian Affair
    • Vince Accardi, President, Ontario Motor Coach Association
    • Representatives from Jonview Canada 
    • Roseanne Longo, Vice President, International Travel Trade, Destination Toronto 
    • Sonya Stevenson, Marketing and Trade Consultant, Destination Ontario 


    • Andrew Weir, Executive Vice President, Destination Toronto 

  • EDGE Events Banner
    EDGE Event Series

    Digital Readiness: How to use video to build your brand and engage audiences.  

    Date: Thursday, September 8

    Time: 9 am - 10 am 

    Location: Zoom


    With platforms expanding their short-form offerings, video marketing is more important than ever. Join Destination Toronto, Wavemaker, and Google for a presentation on how you can join in on the video action to help grow your business. Discover the emerging trends and best practices with video production and distribution, and explore key strategies to ensure social media marketers are maximizing their ROI.


    • Jeremy Maunder, Director, Global Marketing, Destination Toronto


    • Susan Charles, Brand Strategy Lead, Google 
    • Kristine Sherliker. Group Account Director, Wavemaker

  • EDGE Events Banner

    Edge Event Series

    A land acknowledgement is an act of reconciliation that involves making a statement recognizing the traditional territory of the Indigenous people who called the land home before the arrival of settlers, and in many cases still do. They are intended to start conversations on how non-Indigenous people can recognize, collaborate with and support Indigenous communities. As they become more commonplace, land acknowledgements sometimes serve as little more than feel-good public gestures, and are statements focused exclusively on the past, ignoring present or future commitments.  

    Join Destination Toronto and special guests for a discussion on why and how to develop a meaningful land acknowledgement and ways to work in solidarity with Indigenous nations. With guidance on personalizing actions with sincere commitments, developing relationships with community members, and taking on the responsibility to go beyond the land acknowledgement.

    Date: Tuesday,  June 28 

    Time: 9:30 am – 10:30 am

    Where: This event is a virtual webinar 


    Guest speakers:

    Kevin Eshkawkogan, Chief Executive Officer, Indigenous Tourism Ontario

    Billy Alexander, Director Programs, Culinary Tourism Alliance



    Sarah Jarvis, Director, Community Engagement, Destination Toronto

  • Annual General Meeting Header
    On June 9, Destination Toronto hosted its 97th Annual General Meeting at the Metro Toronto Convention Centre

    John Tory, Mayor of Toronto, Board Director Chair Andy Loges, and Scott Beck, President & CEO all spoke of the resilience of the tourism industry and indicators that the industry is on the path to recovery. 

    Scott Beck also hosted a panel discussion on the 2021 Annual Report and the strategies that were utilized to stimulate near-term recovery and long-term growth with leadership panelists Andrew Weir, Executive Vice President, Destination Development, Tara Gordon, Senior Vice President, Global Sales & Services, Rocco Fazzolari, Vice President, Finance & Administration, and Paula Port, Acting Vice President, Global Marketing. 

  • Destination Toronto Spring Briefing

    Destination Toronto hosted a webinar on April 11, 2022 to share the latest Market Readiness analysis and key upcoming opportunities for Toronto businesses to engage with the return of the visitor economy and leverage Destination Toronto’s in-market channels. 

  • EDGE Events Banner

    Edge Event Series

    Destination Toronto and Expedia Group hosted the final virtual EDGE event of 2021 looking at early indicators and booking trends for the year ahead. The event featured a presentation by Vas Kolovos, Market Manager from Expedia on how consumers are searching, booking and purchasing travel, and how  how consumers feel about traveling in 2022.

    Expedia has made booking trends available including insights into who the new traveller is, what travellers value most and market demand and outlook for Toronto. 

  • Business Outlook Forum

    On November 18, Destination Toronto hosted the Business Outlook Forum featuring the latest data and insights shaping recovery, key destination strategies and resources to help plan for the year ahead. The Forum brought together more than 300 attendees both virtually and in-person to support industry leaders in aligning their strategies and making informed, strategic business decisions. The Forum featured a broad array of Destination Toronto and industry thought leaders at the hybrid event - the first in-person organization-wide event hosted by Destination Toronto since the start of the pandemic and the re-opening of the city’s meeting spaces. Thank you to all of those that were able to attend both virtually and in person. Thanks also goes out to Hilton Toronto for hosting us downtown!

    Read key insights and takeaways, and access a recording of the Business Outlook Forum below.

  • EDGE Events Banner

    EDGE Event Series

    On November 8th, Destination Toronto and MMGY Next Factor, an industry-leading consulting firm specializing in travel and tourism, took part in this virtual EDGE Event to examine the latest results in the Global Futures Study published for Destinations International. Participants discovered the emerging trends shaping the future of travel, and explore key strategies that businesses and destinations can apply to remain relevant and to thrive.

    Moderated by Andrew Weir, EVP, Destination Development, Destination Toronto; with Greg Oates, SVP Innovation; and Shirin Jafari, MTA, Destination Development Manager, MMGY NextFactor

  • RAP Digital Certificate: Destination Digital: Tools to Transform your Tourism Business

    On Wednesday September 8, Destination Toronto partnered with the World Trade Centre Toronto for a facilitated workshop on digital transformation geared specifically for tourism businesses. Watch the video below and be sure to take the free Digital Needs Assessment today to assess your digital needs in this new era. 

  • Readiness & Recovery Series: Cross-sector Perspectives on Reopening

    Held on: Wednesday, August 11, 2021

    Toronto’s tourism and hospitality community took part in a roundtable discussion featuring insights and perspectives from sector leaders about their experiences with reopening, expanding capacity and adapting operations as recovery continues. 

  • Annual General Meeting 2021

    Joined virtually by colleagues across Toronto’s tourism and hospitality community, Destination Toronto hosted its 2021 AGM live from Studio Ex at Exhibition Place – reflecting on a challenging 2020 for the industry and taking a look ahead at the road to re-opening and recovery.

  • Readiness & Recovery Series: Expanding Your Digital Reach 

    Held on: Wednesday May 26, 2021

    Learn about the ongoing shifts and trends across digital and content marketing followed by an overview of Destination Toronto’s new content hub - designed to better engage visitors and locals, alike. Also learn how your business can take advantage of specific marketing opportunities on the content hub to drive your business success.


  • Readiness & Recovery Series: Assessing Market Readiness

    Held on Monday, April 19, 2021

    A look at the current state of Toronto’s key markets, and signals that will determine the return to travel.