Special Offers and Passes

How do I know when I can use my pass?

By selecting the calendar icon in the mobile pass, it will show when you can start using the pass, or if it’s already activated. You can also see the date your pass expires, and is no longer available through this feature. Activation of a paid pass can take place at any of the attractions and will occur at your first use of the pass.

Is there a paper version of the pass I can use?

Passes are digital only and require a mobile phone to access. We do not offer them in printed or physical formats.

Can I upgrade my pass to a longer duration?

Unfortunately, you are not able to upgrade to a different duration paid pass after purchase.

If I buy a 1-Day Pass, and use it in the afternoon, can I still use it tomorrow?

In our system, one “day” equates to 24 hours of usage. So, if you make your first redemption in the afternoon on 1-Day Pass, you will have exactly 24 hours from that time to continue using your pass at other locations. This rule is true for any of our time duration passports. The clock starts after your first redemption, and your pass will expire after the number of hours associated with the duration of your pass.

How can I transfer my pass to someone else to use?

To transfer a paid pass product to another recipient, click the Transfer icon on the Pass page. From there, enter the recipient’s information. Email address is required to transfer the pass. Please note that passes that have already recorded a redemption cannot be transferred to another user.

What if I don’t use my pass within the activation period?

Refunds on a paid pass that has not been activated can be requested within 70 days of your purchase of the pass, after which no refunds will be provided. Restrictions on refunds apply. No refunds will be provided where a pass is activated or in respect of any specific attraction. For full details, please be sure to read the terms and conditions during the pass sign up.

This pass product is powered by Bandwango. To get a refund, please contact Bandwango customer service via email at support@bandwango.com, phone (888) 921-5333, or text (888) 921-5333.

Customer Service Hours: Monday - Sunday, 6 am EST - 6 pm EST.

There is a charge from Bandwango on my credit card statement. What is this?

Bandwango’s signature technology powers the pass products. The Bandwango team is responsible for processing payments for purchased passes, which is why they appear on your credit card statement.

If there are any questions or concerns regarding billing, please contact Bandwango customer service via email at support@bandwango.com, phone (888) 921-5333, or text (888) 921-5333.

Customer Service Hours: Monday - Sunday, 6 am EST - 6 pm EST.

Who can I contact for specific information about an attraction before I visit?

Please visit the attraction’s website, or contact them directly. Clicking on the ‘Info’ button on the Venue page will provide you with contact information.

Are parking fees included in my purchase?

No.

Is this an app?

Our passes look and feel like an app, but are actually mobile-optimized websites that are immediately delivered to your phone after signing up or purchasing. Your pass will also update in real time if an update is made, eliminating the need to update your pass through the App or Google Play store.

I put in the wrong phone or email when I made my order to purchase a paid pass. How can I update my information?

Submit a help request through the mobile pass by going to More > Request Support and the Bandwango support team can update this for you. Please include the account information that needs to be updated in your request.

What if I have a question that is not answered in the options presented to me?

Please reach out to the Bandwango support team via phone, text, or email at +1-888-921-5333 and support@bandwango.com. Alternatively, you can request help through the mobile pass by going to More > Request Support.