Fast-track lines, stay up-to-date, eat well and navigate with ease — here are the tips and tricks to travel like a pro at Toronto’s International Airport.
Toronto’s Pearson International Airport has the services and amenities to help ensure that your business meeting and event attendees travel with ease. With a host of innovative tools and resources, and a variety of cultural attractions and shopping and dining options to indulge in, the experience is more predictable, easier and enjoyable for travellers.
1. Skip the lines with the ArriveCAN app.
International travellers can breeze through customs with the Canada Border Services Agency’s Advance Declaration on the ArriveCAN app, allowing them to submit their customs and immigration declaration up to 72 hours before arrival. And users of the service can bypass customs lines with new Express Lanes.
2. Make a quick exit with YYZ Express.
As they’re leaving, domestic and international travellers can fast track through security screening lines by booking a spot through the YYZ Express free online reservation program up to 72 hours before departure.
3. Get real-time updates online before you get to the airport.
Dashboards on Pearson’s website provide info and updates on wait times and peak travel times, so travellers know what to expect before arriving at the airport.
4. Stay productive with free (and easy) Wi-Fi access.
Wi-Fi is available through the airport, and iPads located in lounge areas near departure gates offer free Internet browsing.
5. Connect to downtown Toronto with ease.
Pearson is located on the 400 highway series, the UP Express rail delivers attendees to downtown Toronto’s Union Station in just 25 minutes and many area hotels offer shuttle service to and from the airport.
6. Get VIP experience with concierge services.
Attendees will feel like VIPs with on-site concierge services that include luggage pick-up and delivery, personal shopping and reserving airport lounge stays.
7. Accessibility services and facilities support barrier-free travel.
Accessible washrooms, self-serve check-in kiosks, self-service wheelchairs and charging stations for electric wheelchairs and mobility devices ensure a welcoming and seamless experience for all passengers.
8. Assistive devices and services will aid the hearing impaired.
There are also hearing loops to assist those with hearing aids and Cochlear implants, sign language translation services and LanguageLine — a translation support app to help staff communicate with travellers who are hearing impaired or have a limited knowledge of English.
9. Apps will help guide travellers with sight loss.
Guests with sight loss can use the Aira or BlindSquare apps to help them to independently navigate the airport. Service pets are also welcome.
10. Discover exceptional artwork from world-class artists.
The Three Inuksuit greeting passengers to Terminal 1, by Inuit artist Kiakshuk; large-scale sculpture, Tilted Spheres, by Richard Serra; and the globally-inspired collage mosaic Children are the Future by Toronto-based artist Daniel Mazzone are just few examples of the curated collection of artwork by Canadian and international artists on display throughout the airport.
11. Enjoy live musical performances.
Enjoy some pre-flight tunes with the YYZ Live program that showcases musical performances by local talent.