Careers
Keep an eye on this page for an up-to-date list of open positions.
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JOB DESCRIPTION
POSITION TITLE: Sales Director, US Corporate
DEPARTMENT: Global Sales & Services
REPORTS TO: Managing Director of Sales
UPDATED: January 2025
About Destination Toronto
Toronto’s visitor economy is a vital economic engine for the city, generating nearly $9 billion in visitor spending in 2024. Destination Toronto’s mandate is to reflect the breadth and diversity of Toronto’s people, places and culture to inspire residents and visitors to meet, visit and explore our city. Operating in partnership with the City of Toronto and the Greater Toronto Hotel Association, Destination Toronto markets and promotes the city to attract visitors and major meetings and events and supports local businesses to maximize the opportunities of the visitor economy. For more information, please visit DestinationToronto.com
Role Summary
The core of this position is to promote and sell Destination Toronto as a convention and meeting destination to Planners/C suite executives with a singular focus on groups that use a multi-hotel package, a convention facility and deliver 1500+ attendees. These are ‘Citywide’ defined meetings and conventions. This position is further aligned to support our top vertical sectors. This is in support of Destination Toronto’s mission to grow our visitor economy.
Core Responsibilities
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Developing proactive business leads for Toronto’s convention facilities and hotels.
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Work with in-market lead generators to acquire leads and acquire business events to achieve annual goals as outlined by leadership, within the highly coveted citywide market for your defined meeting/convention vertical sectors.
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Complex sales cycle, for high impact convention sales that includes: managing multiple stakeholders, high economic impact, high risk decision making, C-Suite decision makers, securing additional business development funding (e.g. CDF)
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Develop sales action plans and participate in planning during the annual budget/business planning cycle that ensure the achievement of annual goals in your defined meeting/convention vertical sectors.
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Plan/execute sales and promotional client outreach for activation primarily based here in Toronto, including site visits and familiarization trips.
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Represent Destination Toronto at sector specific industry events deemed appropriate for business development opportunities, as needed.
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Achieve monthly sales activity goals documented in Simple View (CRM), relating to prospecting, first meetings, industry participation and achievement of annual business development goals..
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Maintain complete documentation within Simple View, and conform to applicable sales administration practices and policies.
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Manage budget associated with specific sales action plan..
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Gain knowledge of competitive sets and changing marketing trends that impact business events.
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Assist in the recruitment of sales support staff. Mentor and provide leadership to sales support staff.
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Attend and participate in sales meetings, training programs and other required meetings.
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Undertake special projects as may be assigned by Destination Toronto leadership.
Knowledge
- Good working knowledge of computers, Microsoft Office software, Outlook, and general office equipment Experience with SimpleView CRM, CVENT and EmpowerMINT a plus.
Abilities, Skills and Competencies
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Cross border business travel is an important aspect of the role
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Effective negotiating skills
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Strong interpersonal skills
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Self motivated with strong oral, written and public presentation skills
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Ability to multitask, and adapt to a fast pace environment while managing deadlines
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Attention to detail
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Driven & motivated
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Team player
Education
- Minimum some post-secondary education (College/University preferred)
Experience
- Minimum 5 years related sales experience in the hospitality sector, dealing with multiple properties and experience working in convention sales
Language
- English essential
Compensation
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$100,593 plus variable incentive
How to Apply
Please send your resume to human-resource@destinationtoronto.com and clearly indicate the application is for the position of “Sales Director" in the subject line.
If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.
We are committed to equitable hiring practices. Please note that as part of our recruitment process, we may use automated tools to screen resumes for qualifications and relevant experience. Human oversight is maintained throughout the selection process to ensure fairness and transparency.We thank all candidates for their interest in Destination Toronto and will directly contact those candidates selected for an interview.
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JOB DESCRIPTION
POSITION TITLE: Leisure Sales Coordinator
DEPARTMENT: Global Leisure Sales
REPORTS TO: Vice President, Global Leisure Sales
UPDATED: February 2025
About Destination Toronto
Toronto’s visitor economy is a vital economic engine for the city, generating nearly $9 billion in visitor spending in 2024. Destination Toronto’s mandate is to reflect the breadth and diversity of Toronto’s people, places and culture to inspire residents and visitors to meet, visit and explore our city. Operating in partnership with the City of Toronto and the Greater Toronto Hotel Association, Destination Toronto markets and promotes the city to attract visitors and major meetings and events and supports local businesses to maximize the opportunities of the visitor economy. For more information, please visit DestinationToronto.com.
Role Summary
The Leisure Sales Coordinator will provide comprehensive support to the Global Leisure Sales Department, assisting in the execution of key initiatives and ensuring seamless coordination of leisure sales and service related activities. This role requires a highly organized and detail-oriented professional with strong project management skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. The successful candidate will be part of a dynamic and collaborative team, engaging with industry professionals and fostering relationships that enhance Toronto’s reputation as a leading travel destination.
Core Responsibilities
Sales & Service Support
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Assist managers/directors in the planning, coordination, and execution of leisure sales business development initiatives, including product familiarization (FAM) tours, client site visits, buyer marketplaces, sales missions, and product research.
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Develop and manage itineraries, logistics, and member coordination for hosted trade clients.
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Support and accompany leisure trade FAM programs and site visits as required.
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Administer and track the Toronto VIP Attraction Pass program for Leisure Sales, handling trade inquiries and ensuring seamless program delivery for clients and members.
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Support trade client servicing activities by liaising directly with members to facilitate inquiries and servicing requests.
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Handle leisure sales related inquiries in the absence of team colleagues, ensuring timely and effective responses.
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Contribute to the development of the quarterly Trade Client e-newsletter and collaborate with the content/CRM teams to ensure accurate distribution and database maintenance.
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Assist in gathering marketing assets and collateral content for trade partner programs, educational training sessions, and other projects.
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Collaborate with the brand content team to update and maintain the leisure trade section of DestinationToronto.com/traveltrade, ensuring all materials are current and engaging.
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Coordinate with internal and external stakeholders on leisure sales related matters, serving as a key point of contact when appropriate.
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Provide member support and respond to inquiries on behalf of the leisure sales team.
Administrative & Departmental Support
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Provide technical and operational support to the leisure sales team, particularly regarding the CRM system; proficiency in CRM usage is integral to this role.
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Generate customized leisure sales specific reports utilizing the CRM.
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Prepare purchase orders, process invoices, and oversee reconciliation of program expenses in coordination with the leisure sales and finance teams.
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Support budget tracking, financial reporting, and administrative processes related to the leisure sales program budget.
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Compile departmental reports, presentations, and scorecard metrics to meet internal and external reporting deadlines.
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Assist with travel arrangements for leisure sales team as required
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Coordinate the shipping of materials for marketplaces, trade events, and client engagements.
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Support the execution of client gifting initiatives as required.
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Other duties as assigned or required.
Knowledge
- Good working knowledge of computers, Microsoft Office software, Outlook, and general office equipment Experience with SimpleView CRM, CVENT and EmpowerMINT a plus.
Abilities, Skills and Competencies
- Excellent organization skills with attention to detail
- Demonstrated ability in interpersonal skills and the ability to deal effectively with enquiries/customer service with multiple stakeholders
- Demonstrated written/oral communication skills
- Solutions orientated with proactive problem solving skills
- Multi-task driven
- Ability to adapt to fast pace and meet tight deadlines
- Strong proficiency in Google Workspace (Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint).
Working Conditions
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Ability to work early mornings, evenings, and occasional weekends as required to support work related requirements.
Education
- A university or college degree with an emphasis in hospitality, and/or at least two years of related experience.
Experience
- 2+ years of demonstrated administrative support experience; preferably in a sales environment
- Previous experience working with a CRM
Language
- English essential
Compensation
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$54,000
How to Apply
Please send your resume to human-resource@destinationtoronto.com and clearly indicate the application is for the position of “Leisure Sales Coordinator" in the subject line.
If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.
We are committed to equitable hiring practices. Please note that as part of our recruitment process, we may use automated tools to screen resumes for qualifications and relevant experience. Human oversight is maintained throughout the selection process to ensure fairness and transparency.We thank all candidates for their interest in Destination Toronto and will directly contact those candidates selected for an interview.
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JOB DESCRIPTION
POSITION TITLE: Destination Development Coordinator
DEPARTMENT: Destination Development
REPORTS TO: VP, Destination Development
UPDATED: February 2025
About Destination Toronto
Toronto’s visitor economy is a vital economic engine for the city, generating nearly $9 billion in visitor spending in 2024. Destination Toronto’s mandate is to reflect the breadth and diversity of Toronto’s people, places and culture to inspire residents and visitors to meet, visit and explore our city. Operating in partnership with the City of Toronto and the Greater Toronto Hotel Association, Destination Toronto markets and promotes the city to attract visitors and major meetings and events and supports local businesses to maximize the opportunities of the visitor economy. For more information, please visit DestinationToronto.com.
Role Summary
Providing administrative support to the VP, Destination Development and Destination Development department. This role requires a highly organized and detail-oriented professional with strong project management skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. The successful candidate will be part of a dynamic and collaborative team, engaging with industry professionals and fostering relationships that enhance Toronto’s reputation as a leading travel destination.
Core Responsibilities
Support for Vice President, Destination Development
- Provide administrative support, including liaising with members, government offices, partners, vendors, and suppliers
- Collaborate with internal teams and external stakeholders to support advocacy, community engagement, economic development and communications activities
- Manage calendar and coordinate logistics for key events and meetings, including virtual, in-person, and hybrid formats.
- Perform follow-up actions on specific programs and meetings and capture minutes/action items for recording keeping and sharing.
- Compile data, source screen captures and other content and materials for presentations, reports and proposals
- Conduct industry and destination research as needed
Department administration duties:
- Track annual business plan progress of departmental initiatives and support quarterly reporting
- Maintain contact lists and stakeholder engagement maps
- Monitor key municipal/provincial/federal activities related to the visitor economy
- Process invoices and expense claims
- Build, review and test biweekly member newsletter
- Maintain and update content hub (research & insights terminal), aligned to calendar and supporting respective audience needs.
- Support maintenance of media database and develop customized lists for specific projects where applicable.
- Assist in planning for major corporate events focused on membership engagement
- Coordinate educational opportunities/visits to member organizations
- Other duties assigned as required
Abilities, Skills and Competencies
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Ability to prioritize, organize and work with minimal supervision
- Strong proficiency in Google Workspace (Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Great attention to details and sound judgment
- Flexible and adaptable with the ability to successfully embrace change
- Creative and proactive - with a willingness to try new things and think outside the box
Experience
- Minimum 1 year of experience in an administrative and/or customer service role
- Previous experience using a CRM tool would be an asset
Language
- English essential
Compensation
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$54,000
How to Apply
Please send your resume to human-resource@destinationtoronto.com and clearly indicate the application is for the position of "Destination Development Coordinator" in the subject line.
If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.
We are committed to equitable hiring practices. Please note that as part of our recruitment process, we may use automated tools to screen resumes for qualifications and relevant experience. Human oversight is maintained throughout the selection process to ensure fairness and transparency.We thank all candidates for their interest in Destination Toronto and will directly contact those candidates selected for an interview.
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JOB DESCRIPTION
POSITION TITLE: Sales Coordinator - 12 month contract
DEPARTMENT: Global Sales & Services
REPORTS TO: Administrative Supervisor, Global Sales & Services
UPDATED: March 2025
About Destination Toronto
Toronto’s visitor economy is a vital economic engine for the city, generating nearly $9 billion in visitor spending in 2024. Destination Toronto’s mandate is to reflect the breadth and diversity of Toronto’s people, places and culture to inspire residents and visitors to meet, visit and explore our city. Operating in partnership with the City of Toronto and the Greater Toronto Hotel Association, Destination Toronto markets and promotes the city to attract visitors and major meetings and events and supports local businesses to maximize the opportunities of the visitor economy. For more information, please visit DestinationToronto.com.
Role Summary
Provide efficient/quality administrative support on a timely basis to the sales staff of the Global Sales & Service department.
Global Sales & Service principal purpose is to increase tourism visits to Toronto by influencing the sales of meetings and conventions, business, corporate and incentive travel markets.
This position’s primary objective is to provide daily support and assistance in the achievement of the sales strategies and related activities. The Sales Coordinator is to strive to exceed expectations in service to partners, partners and clients.
There is an extraordinary pace to manage deadlines. Some early morning/late evenings may be required to meet the requirements of our stakeholders.
Core Responsibilities
- Execute “wow” service to all stakeholders
- Quality database management & proficiency in CRM
- Provide administrative support on a timely basis
- Meet Sales Directors/Managers needs to run CRM reports and searches
- Monitor projects to ensure that they are on track on a timely basis
- Service member/client inquiries on behalf of the sales team when appropriate.
- Distribute booking notices to relevant partners
- Coordinate creation of proposals/bid books for clients
- Manage sales inquiries in the absence of the Sales Directors/Managers
- Participate in Global Sales & Service bi-weekly huddle
- Assist with travel arrangements and maintain agendas
- Coordinate travel arrangements for clients
- Coordinate and participate if required in Client site inspections
- Liaise with member organizations
- Coordinate shipping of material for tradeshows, sales events, promotional events
- Assist at marketplaces with operational support
- Manage applicable projects as assigned
- Other tasks, assigned as required.
Knowledge
- Intermediate to advanced level knowledge of Google Workspace, Microsoft Office software & database management.
Abilities, Skills and Competencies
- Excellent organization skills
- Demonstrated ability in interpersonal skills and the ability to deal effectively with enquiries/customer service
- Demonstrated written/oral communication skills
- Outstanding attitude
- Multi-task driven
- Ability to adapt to fast pace
- Attention to detail
- Team player
- Strong technical skills relative to presentations/design
Education
- A university or college degree with an emphasis in hospitality, and/or at least two years of related experience which may substitute for academic experience.
Experience
- 2+ years of demonstrated administrative support experience; preferably in a sales environment
- previous experience working with a CRM
Language
- English essential
Compensation
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$54,000
How to Apply
Please send your resume to human-resource@destinationtoronto.com and clearly indicate the application is for the position of “Sales Coordinator" in the subject line.
If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.
We are committed to equitable hiring practices. Please note that as part of our recruitment process, we may use automated tools to screen resumes for qualifications and relevant experience. Human oversight is maintained throughout the selection process to ensure fairness and transparency.We thank all candidates for their interest in Destination Toronto and will directly contact those candidates selected for an interview.